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Nov 22, 2013 - Neat software, in both the version that runs on your PC and the. For the record, it came with Neat 5.3 and scanner model NC-1000.
Hello Marjorie,
Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.
You may be facing the above issue due to incompatibility of the driver with Windows 10 operating system.
I suggest you to install the Neat adf driver in Compatibility mode by following the steps below and check if the issue is resolved.
Step 1:Compatibility mode runs the program in the current version of Windows using the settings from previous version of Windows.
- Download the latest driver setup file from the manufacturer’s website or locate the driver setup file of the previous operating system in your PC.
- Right-click on the driver setup file and click on properties.
- Click on the compatibility tab, check the box Run this program in compatibility mode for, select Windows 10 operating system from the drop down menu and proceed with the installation.
- Once the driver is installed in compatibility mode, restart the PC for the effective changes to take place.
Step 2:You can also follow the steps below and check if the issue is resolved.
- Press Windows logo key on the keyboard and type Run programs made for previous versions of Windows.
- Select the top most search result and follow from step 2 from Make older programs compatible with this version of Windows (Also applies to Windows 10).
Write to us with the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.
Thank you.
1 person was helped by this reply
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Likhitha,
I've tried this for my now-non-functional NeatDesk ND-1000 scanner, with no luck. Under Step 1 Bullet 3, I don't have 'Windows 10' to select from:
I've selected the only option available 'Previous version of Windows', still with no luck.
Any further thoughts?
Ray
Old Desert LizardRay Harwood, Avondale, AZ
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